ICE Community Hotline

U.S. Immigration and Customs Enforcement (ICE) is the largest investigative arm of the Department of Homeland Security. ICE is a 21st century law enforcement agency with broad responsibilities for a number of key homeland security priorities.
 
WASHINGTON- U.S. Immigration and Customs Enforcement (ICE) is pleased to announce the launch of its new Community Hotline. Individuals may call the new Community Hotline at (888)351-4024 during regular business hours (8 AM to 8 PM EST). These operating hours were recently extended in an ICE announcement that can be accessed. Members of the public may continue to contact ICE through the Public Advocate mailbox at EROPublicAdvocate@ice.dhs.gov but now have a complementary option in the Hotline.
 
This effort, led by the ICE Public Advocate, transforms the existing Deferred Action for Certain Childhood Arrivals (DACA) Hotline into a toll-free hotline for members of the public and ICE stakeholders. The expansion allows ICE to promptly address a number of inquiries from the public including:
 

  • Community outreach inquiries and requests;
  • Prosecutorial discretion requests;
  • Detention concerns;
  • Information about enforcement activities;
  • Questions about immigration court cases; and
  • Other concerns regularly raised by the public.

This Hotline will strengthen public engagement, enabling ICE Headquarters and Field Offices to address the needs of the public and detainees. Building constructive relationships with stakeholders fosters community awareness and support for the agency’s mission. It also improves understanding of stakeholder issues related to ICE enforcement operations. The Community Hotline is an important tool toward this end and reflects ICE’s belief that sustained public engagement in indispensable to the agency’s success.
 
ICE looks forward to working with its stakeholders to raise awareness about this new community resource.
 
More information about the Office of the Public Advocate is available at the ICE website.
 
For more information about ICE, visit ICE.gov. To report suspicious activity, call (866)347-2423.